Our Customer Service Representatives are ready to answer your questions.
Please feel free to send us your question(s) using the form below and we will get back to you as soon as possible.
In the meantime, check out our Got Questions section - the answer you're looking for could be just a click away!
Below are some frequently asked questions and answers.
I already have a payroll deduction for the WinWin50 Staff Lottery. Do I need to enroll again for 2018?
Yes, because the 2018 WinWin50 Staff Lottery is a separate raffle from 2017 and requires its own licence. In order to be eligible for this year’s prizes, you must opt-in again for payroll deductions.
How much will be deducted from my paycheque?
Deductions are dependent on the ticket package selected.
For example; if you have selected the set of 8 tickets for $20, $20.00 will be deducted each pay period and 8 tickets will be entered into the draw each pay period.
When will my paycheque start getting deducted?
Your ticket purchase will be deducted from your paycheque on the next available pay period. This will occur provided that; the ticket processing centre is able to validate your employee ID and only where tickets quantities are available at time of your opt-in
How do I know my paycheque has been deducted for the WinWin50 Staff Lottery?
Your deduction will appear on your pay advice as “winwin50 lottery”. Please click here for an example. (Note: When reviewing your pay advice, you must look at the .pdf, not the cheque date paycheque view.)
How long does it take to receive the ticket?
Public: Official tickets will follow approximately 2-3 weeks after purchase.
Staff Payroll Deduction: Official ticket(s) will be sent out 2 weeks before each draw date. If you do not receive your ticket(s) within this timeframe, please contact Customer Service at 1-844-594-6946.
How do I opt-out of the Payroll Deduction Program?
If you wish to opt-out from deduction please click here.